PRIVACY POLICY

Introduction

Canine Digital is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect your personal data when you interact with our services.

1. Information We Collect

We may collect and process the following data about you:

• Personal Information: Name, email address, payment details, and any other information you provide.
• Service Details: Information about the services you use, including your preferences and any special requirements.
• Interactions: Records of your interactions with us, including inquiries, support, licence purchases and complaints.
• Job Applications: Information provided in your CV and application forms.
• Technical Data: Information about your device, browser, and internet connection when you use our website.
• Cookie Data: Information collected through cookies and similar tracking technologies, including analytics data from PIWIK PRO.

2. How We Collect Your Information

We collect information in various ways, including:

• When you visit our website.
• When you purchase, inquire about our services or products.
• When you apply for a job with us.
• When you contact us via email, phone, or social media.
• Through cookies and other tracking technologies on our website, including PIWIK PRO analytics.
• When you log in to our services or complete a payment transaction.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users and to improve your browsing experience.

3.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our website, including cookies for payment processing and user authentication. These cookies are strictly necessary for you to use our services and cannot be opted out of.
• Analytics Cookies: We use PIWIK PRO analytics to help us understand how visitors use our website. This data helps us improve our services and user experience.

3.2 Cookie Consent

When you first visit our website, you will be presented with a cookie consent banner powered by PIWIK PRO. This allows you to choose which types of cookies you accept. You can change your preferences at any time by clicking on Cookie Settings or through the Privacy Settings link in the footer of our website.

3.3 Third-Party Cookies

Some cookies are placed by third parties on our website:

• PIWIK PRO: Provides analytics and cookie consent management.
• Payment Gateway: Necessary for processing secure transactions on our website.
• Authentication System: Essential for secure login to our website.

4. How We Use Your Information

We use your information for the following purposes:

• Service Management: To manage and fulfil your support and service requests.
• Communication: To send you service-related communications and support.
• Marketing: To send you promotional materials, offers, and updates (with your consent or based on our legitimate interests).
• Website Optimization: To improve our website's functionality and user experience based on analytics data collected via PIWIK PRO.
• Security: To ensure the security of our services and protect against fraud.
• Research: To conduct research and improve our services.
• Legal Compliance: To comply with legal obligations and protect our rights.
• Authentication: To verify your identity when you log in to our services.
• Payment Processing: To process your payments securely.

5. Sharing Your Information

We may share your information with:

• Service Providers: Third parties who assist us in providing our services, including PIWIK PRO for analytics and our payment gateway provider for processing transactions.
• Legal Authorities: Government and regulatory bodies as required by law.
• Business Transfers: Third parties in the event of a business sale or merger.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. We regularly review our data retention policies to minimize the amount of data we hold. Analytics data collected via PIWIK PRO is retained for a maximum of 26 months.

7. Marketing Communications

We will only send you marketing communications if you have consented or if we have a legitimate interest. You can opt-out at any time by following the unsubscribe link in our emails or contacting us directly.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request corrections to any inaccurate data.
• Deletion: Request the deletion of your data in certain circumstances.
• Objection: Object to the processing of your data for marketing purposes.
• Restriction: Request the restriction of processing in certain circumstances.
• Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data, including cookie preferences via our Cookie Settings.

9. Contact Us

If you have any questions or concerns about this privacy policy, please contact us at: